FAQs

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Ordering

Browse our collection, select your style, choose your size, and check out securely. Orders are confirmed instantly and processed within 1–2 business days.
We process orders quickly! If you need to make changes, please contact us within 12 hours of placing your order. Once dispatched, we are unable to make changes.
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
Yes! You will receive an email confirmation as soon as your order is placed, followed by a shipping notification with your tracking details.

Sizing & Fit

Check our size guide on each product page. We recommend measuring your foot length in centimetres and comparing it to our size chart for the best fit.
Our clogs generally run true to size. If you are between sizes, we recommend sizing up for a more comfortable, relaxed fit — especially with thicker socks.
Yes, Simply contact our team with your order number and the size you need and we will sort it out for you.

Shipping

We ship worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your location.
omestic orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on your location and local customs.
es! We offer free standard shipping on orders over a qualifying amount. The current threshold is displayed at checkout.
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your parcel directly on the courier's website.

Returns

We offer a 30-day return policy. Items must be unworn, in their original condition, and returned in the original packaging. Sale items may be subject to different terms.
Contact our team with your order number and reason for return. We will send you a returns form and instructions within 1–2 business days.
Once we receive and inspect your return, refunds are processed within 3–5 business days. Please allow additional time for your bank to process the payment.
We are so sorry if this happens! Please contact us immediately with photos of the fault and your order number. We will arrange a replacement or full refund at no cost to you.